Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Process Engineer Manager at our Phoenix, Arizona location. The Process Engineering Manager is accountable for establishing and supporting the improvement of process improvement tools and methods (for example, root cause analysis, six sigma, time studies, business process automation) to eliminate losses and reduce risk in an operational area. This role will also be responsible for leading the most complex process improvement projects, typically including multiple lines of business and enabling high priority strategic business directives.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

+ May lead a team of Process Engineers to identify and execute high priority process improvement initiatives, focused on taking loss out of the process and reducing operational risk

+ Organizes business process assessment focused on performing key performance indicator (KPI) analysis and process modeling to support business performance target outcomes

+ Oversee and support execution of process mapping and modeling standards, ensuring adherence to the central system of record (ARIS) repository requirements\

+ Document and analyze current and future state processes and system interfaces to identify process improvement opportunities aimed at increasing process quality and efficiency.

+ Create and update process maps and perform gap/trend analysis.

+ Responsible for completing process analyses, identifying procedural and control deficiencies, and recommending solutions

+ Partner with senior level executives and managers to define the business strategy and execute on corresponding business initiatives

+ Responsible for delivering strategic analysis and insights for a functional area, with potential impacts across business lines

+ Brings expert level critical thinking and technical skills and the ability to lead others

+ Mentors and leads other process analysts, leveraging comprehensive knowledge of process design tools and methods

+ Utilizes process design/engineering tools, such as, simulations, statistical analysis, RACI diagrams, Pareto, sampling, etc.

+ Create and execute process change communications and delivery via status reports and other deliverables necessary to inform and align stakeholders verbally and in writing.

+ Leverage project management team to ensure completion and deployment of process improvement recommendations, including proposed technology, organizational structure changes and cost estimates.

+ Champion change management programs and activities ensure effective adoption of change, coordinate across all channels.

+ Build and contributed to a positive, team-oriented culture.

+ Other duties as assigned are necessary to deliver project scope and improve the overall success of delivery across the organization.

*This role is responsible for ensuring business continuity.*

Qualifications

An equivalent combination of education and experience is considered.

+ Bachelor’s Degree or an equivalent a combination of education and experience in lieu of degree.

+ Minimum of ten (10) years’ experience performing process design/engineering duties in the mortgage industry or a financial services environment.

+ Minimum two (2) years leadership experience.

+ Prior experience in influencing, motivating, and mobilizing mid to large teams and business partners.

+ Experience working on large-scale process improvement/automation initiatives.

+ Excellent understanding of process design/engineering, including methodologies and best practices.

+ Demonstrated experience successfully delivering complex process improvement/automation initiatives, leading teams, and interacting with the highest levels of executive leadership.

+ Excellent communication and analytical skills.

+ Experience using process modeling tools preferred (e.g., ARIS, iGrafx).

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

+ Lean Six Sigma Black Belt preferred

+ Change management skills, such as Prosci/ADKAR preferred

+ Knowledge of process automation software preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

TravelAbility to travel to various worksites and be on-call maybe required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

#LI-Hybrid