Customer Service Representatives

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

**August 4, 2025 Training Class!**

**Must attend 7 weeks Virtual Training!**

**Remote position- Must live within 50 miles of a WM Center Site near the states of AZ, TN, TX, MS, AL, MI, PA, WI, IL, MA**

**Day Shift: Monday- Friday, possible Saturday shift**

**Training Hours: 8:00a-4:30p pst**

**Shift hours: 8:30a-5pm pst**

**Bilingual in Spanish is a plus!**

**I. Job Summary**

As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced/high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries.

The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers.

**II. Essential Duties and Responsibilities**

+ Fields customer service inquiries and handles customer service transactions independently and proficiently:

+ Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests

+ Uses authorized systems to gather information, provide information, and/or update customer records.

+ Provides standard information and education regarding service options, charges, billing, and contracts.

+ Demonstrates ownership of the customer issue by providing one call resolution:

+ Makes every reasonable attempt to resolve the customer’s issue and exhausts all other solutions before escalating the customer’s query.

+ Serves as an advocate for customers with repeat issues by engaging the right department and people within WM.

+ Communicates concise and accurate information.

+ Listens for and identifies opportunities to cross sell additional products and services.

+ Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.

+ Supports other service lines when required.

+ Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.

+ Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.

+ Completes cross training with Operations, Sales, and Billing.

+ Interacts with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels.

+ Flexible scheduling and willingness to perform other tasks as required by delivery channel.

**III. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: High school diploma or G.E.D (accredited) required; Specialized training preferred.

+ Experience: 1 year of previous customer service experience (in addition to education requirement) required.

B. Other Knowledge, Skills or Abilities Required

+ Excellent verbal, written and analytical skills

+ Computer skills – MS Office

+ Typing Skills

+ Professional phone etiquette

+ Ability to multitask.

+ Ability to react well under pressure and treats others with respect

+ Identifies and resolves problems in a timely manner

+ Prioritizes and plans work activities

+ Focuses on solving conflicts and listening to others without interrupting

+ Is consistently at work and on time

+ Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards

+ Balances team and individual responsibilities and helps build a positive team spirit

+ Adapts and able to deal with frequent changes in the work environment

+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments

+ Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

**IV. Work Environment**

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

“The expected salary range for this position is $15.00 - $20.00. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.” .

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply".

Equal Opportunity Employer: Minority/Female/Disability/Veteran

**7am-3:30pm EST ( Training hours are 9am-5:30pm EST for the first 4 weeks. Attendance for training is mandatory)**

Monday-Friday (No Weekends!)

This position can be done on site at our headquarters in Stow, Ohio, or remotely. Candidates who are located within commuting distance of Stow, Ohio will be required to work on site Tuesdays through Thursdays, and from home on Mondays and Fridays.

(Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office).

**Competitive Earning Potential: $20/Hour (+$1 Bilingual)+ $300 Hiring Bonus + Commissions + Annual Gainshare Bonus**

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.

WHAT YOU WILL DO:

+ Assist our franchise owners (both Spanish / English) and end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. MUST be very fluent in Spanish. Primary franchise Spanish speaking customer - Puerto Rico.

+ Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

+ Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information of our other suppliers.

+ Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.

+ Input orders utilizing internal ordering software systems.

**WHO YOU ARE (Job Responsibilities)**

+ High school diploma or GED equivalent

+ Must be able to work 7am-3:30pm EST Monday-Friday

+ ASE certification, automotive experience, tool experience, or related trade school degree a plus

+ On the job experience working with general automotive mechanics a plus

+ 1+ years of call center experience or equivalent experience in dealing with customers

+ Suggestive sales experience

+ Bilingual - must be fluent in Spanish (interpret/document)

Required Competencies:

+ Basic use of PC and keyboard

+ Effective verbal and written communication skills - must be able to fluently speak Spanish

+ Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude

+ Ability to empathize with customer concerns while maintaining a professional demeanor

+ Ability to learn quickly on the job

+ Ability to multi-task in a fast-paced office environment

+ Ability to answer calls as a primary function of the position

+ Ability to perform suggestive sales

Fit Factors:

+ Customer focus (to include empathy and a willingness to address and resolve problems)

+ Effective time management and personal organization

+ Communication skills (to include honesty and integrity)

+ Ability to manage multiple priorities - multi-tasking

+ Problem solving - analytical skills

+ Detail oriented (ability to think tactically)

The base compensation range for this position is $20 per hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

**\# LI-KS1**

**\#LI-Remote or #LI-Hybrid**

**WHO IS MATCO**

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com .

**BENEFITS**

Annual bonuses/incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual/jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Student loan payment assistance

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

**WHO IS VONTIER**

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

**Together, let’s enable the way the world moves!**

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

**Opportunities at divvyDOSE** , part of the Optum family of businesses. We’re reimagining health care for everyone. We’re simplifying medication delivery with personalized packages at no extra cost. We save people time by handling their medication refills and insurance needs, so they can focus on feeling their best. You can be part of our rapidly growing team that’s home to talented pharmacists, pharmacy technicians and support staff who are passionate about health and wellness. Take the next step in your career journey with an organization that makes an impact and loves doing it. Discover the meaning behind **Caring. Connecting. Growing together.**

As a **divvyDOSE Customer Service Representative,** you will be able to demonstrate what right looks like as a fully proficient Customer Service Representative. Positively contribute to the overall team motivation and drive team engagement. Support both incoming and outgoing customer and provider calls with excellent customer service.

DivvyDose is a full service pharm that delivers medications to patient homes. The medication is pre-sorted and packaged based off time and patient needs. The goal is to take the guesswork out of their medication. As a Customer Service Rep., you will mainly handle inbound calls, though you will also make some outbound calls when needed. You will be taking calls from both patients and providers and assisting them with adding new medication to orders, addressing concerns or questions related to DivvyDose’s services as well as updating provider information for patients. It is critical to be empathetic and ensure positive interactions and establishing connections with patients in this position. Metrics include quality of call observations and avoiding refused calls, among other call center-related goals.

This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 7:00 pm CST, Monday - Friday, and 7:30 am - 4:30 pm CST, Saturdays. New hires will work on Saturdays. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 3 weeks of structured training and 1 week of on-the-job training. The hours during training will be between 8:30 am - 5:00 pm CST, Monday - Friday. Training will not take place on Saturdays. Training will be conducted virtually from your home (2 weeks virtual, 1 week of on-the-job, 1 week of cocoon).

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Answer 30-45 incoming phone calls per day from customers and identify the type of assistance the customer needs

+ Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to callers

+ Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff

+ Constantly meet established productivity, schedule adherence, and quality standards

+ Contribute to updating Standard Operating Procedures (SOPs) and team content

+ Demonstrate customer retention efforts when applicable.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 1+ years of experience in a high-volume call center environment

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Ability to work during our normal business hours of 7:00 am - 7:00 pm CST, Monday - Friday, and 7:30 am - 4:30 pm CST, on Saturdays once training is completed including the flexibility to work occasional overtime and weekends based on the business need

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Written and verbal communication skills

+ Flexibility and ability to adjust to changing priorities

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Location:

16226 N 32nd St, Phoenix, Arizona 85032 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The **Customer Service Representative** contributes to Cognizant’s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant’s Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.

**Role Responsibilities**

+ Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.

+ Use computerized systems for tracking, information gathering, and/or troubleshooting.

+ Answer basic questions and resolve basic problems.

+ Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.

+ Actively re-direct incoming callers to self-service options

+ Perform proactive outbound follow-up communications as necessary

+ Process orders and other related voice and non-voice tasks as needed to meet client needs

**Role Requirements**

+ A High School Diploma or equivalent is required

+ At least 2 years of Customer Service experience

+ Previous call center experience is preferred but not required

+ Previous experience in foodservice or foodservice distribution is preferred but not required.

+ A self-starter that demonstrates customer service skills.

+ Ability to select and apply standard policies and procedures.

+ Ability to resolve routine problems and questions independently.

+ Ability to pay close attention to detail and use time effectively.

+ Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

+ Ability to work in a fast-paced team environment.

+ Must be willing to work a flexible schedule, with weekend/holiday availability

**Requirements for Working From Home**

+ A private and secure space to do work uninterrupted by others in the home.

+ Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.

+ All equipment needed for the job will be provided, but not the Ethernet cord

**Salary and Other Compensation:**

Applications are accepted until June 16th, 2025.

The hourly rate for this position is $14.50 per hour.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The **Bilingual Spanish** **Customer Service Representative** contributes to Cognizant’s Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant’s Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.

**Role Responsibilities**

+ Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.

+ Use computerized systems for tracking, information gathering, and/or troubleshooting.

+ Answer basic questions and resolve basic problems.

+ Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.

+ Actively re-direct incoming callers to self-service options

+ Perform proactive outbound follow-up communications as necessary

+ Process orders and other related voice and non-voice tasks as needed to meet client needs

**Role Requirements**

+ A High School Diploma or equivalent is required

+ Must be Bilingual in Spanish/English

+ At least 2 years of Customer Service experience

+ Previous call center experience is preferred but not required

+ Previous experience in foodservice or foodservice distribution is preferred but not required.

+ A self-starter that demonstrates customer service skills.

+ Ability to select and apply standard policies and procedures.

+ Ability to resolve routine problems and questions independently.

+ Ability to pay close attention to detail and use time effectively.

+ Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.

+ Ability to work in a fast-paced team environment.

+ Must be willing to work a flexible schedule, with weekend/holiday availability

**Requirements for Working From Home**

+ A private and secure space to do work uninterrupted by others in the home.

+ Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.

+ All equipment needed for the job will be provided, but not the Ethernet cord

**Salary and Other Compensation:**

Applications are accepted until June 16th, 2025.

The hourly rate for this position is $14.50 per hour.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Who We Are:**

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

**Fully remote position out of Oklahoma, must be open to travel within the terriotry.**

**Job Summary:**

Field sales executive focused on customers to achieve revenue and margin goals in assigned accounts. Identifies customer needs and applies company’s value proposition to drive sales growth and improved profitability. Develops strategic relationships and aligns customer and business goals, creating and managing a business and execution plan for shared success among the customer, vendor partners and the company.

**Principal Responsibilities:**

+ Serves as the primary point of contact for the customer interface to the company's resources that drives and supports high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet.

+ Develops strong, strategic relationships with customer(s) to identify and leverage the customers’ business goals, growth strategies and profit drivers to deliver the appropriate business value proposition sales solution strategy.

+ Provides leadership and guidance in critical customer planning and engagement.

+ Performs critical customer analysis to identify and leverage the partner’s marketing programs to achieve growth in their customer’s solutions capability.

+ Engages customer(s) in joint planning that integrates the company's services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the company’s market position, entanglement and financial goals

+ Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan.

+ Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities.

+ Supports supplier's strategies by aligning solutions with customer to maximize profitable growth, and customer expansion.

+ Prioritize customers and opportunities with greatest potential for success.

+ Closely manages profitability by minimizing profit leaks and maximizing gross profit.

+ Other duties as assigned.

**Job Level Specifications:**

+ Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts. Understands emerging market trends and interdependencies impacting customers; leverages understanding to expand relationships with own customers. May be recognized as an expert in one area.

+ Complexity is high (territory/account, products/services, sales or account management process). Requires developed sales expertise across a defined portfolio of products./services/accounts; applies expertise in a complex sales environment.

+ Works independently or may lead teams to identify, pursue or manage accounts/opportunities with large size/strategic importance/risk of loss. Acts as a resource for colleagues with less experience; may serve as team lead and help develop colleagues' and customers' understanding. Has autonomy to set and negotiate product/service terms; plans own territory or account approach.

+ Collaborates with team and leadership. Has direct contact with clients and decision makers; participates in team sales for major accounts.

+ Leads the negotiations on medium-sized, complex accounts; plans own territory or account approach. Works within broad guidelines and policies to develop business with new and existing customers

**Work Experience:**

+ Minimum experience required is typically 5+ years with bachelor's or equivalent. It's possible for a career salesperson to plateau for many years at this level.

**Education and Certification(s):**

+ Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.

\#LI-REMOTE

**What We Offer:**

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

+ Generous Paid Time Off

+ 401K and Pension Plan

+ Paid Holidays

+ Family Support (Paid Leave, Surrogacy, Adoption)

+ Medical, Dental, Vision, and Life Insurance

+ Long-term and Short-term Disability Insurance

+ Health Savings Account / Flexible Spending Account

+ Education Assistance

+ Employee Development Resources

+ Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

**The Ideal Candidate would have:**

+ Prior Security Management Expereince.

+ Active Department of Defense Secret Clearance.

**Pay Rate: 65,500.00 per year**

**Why Join Allied Universal?**

+ **Career Growth:** Opportunities to advance within a global leader in security services

+ **Impactful Work:** Play a vital role in protecting people, property, and businesses

+ **Supportive Team:** Work with caring professionals dedicated to safety and excellence

**RESPONSIBILITIES:**

+ **Manage scheduling:** Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

+ **Lead and Develop Security Teams:** Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

+ **Enhance Client Relationships:** Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

+ **Handle Security Incidents and Emergencies:** Respond to escalated issues professionally, coordinating with clients and internal teams

+ **Direct Compliance and Security Operational Excellence:** Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

+ Experience in leading, developing, and retaining a dynamic team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

+ Proficiency in web-based applications and computer systems, including Microsoft Office

+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

+ Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ College degree in Business Administration or a law enforcement-related field

+ Law enforcement, military, and/or contract or proprietary security services, or facility management experience

+ American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

+ Previous payroll, billing, or scheduling experience

+ Aptitude with security systems: CCTV, access control, and badge administration

+ Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1391802

**Location:** United States-Arizona-Scottsdale

**Job Category:** Account Manager, Management

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

**Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)**

**What We Offer: **

The Senior Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule from any TX office location (in the office 2-days a week), and amazing benefits.

**What You'll be Doing:**

As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.

**Our TX Locations:**

+ 701 Brazos Street, Austin, TX 78701

+ 5301 Southwest Parkway, Austin, TX 78735

+ 9797 Rombauer Road, Suite 250, Coppell, TX 75019

+ 1999 Bryan Street, Dallas, TX 75201

+ 2929 Allen Parkway, Ste 3300 & Ste 3200 (partial), Houston, TX 77019

**Key Tasks: **

+ Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email.

+ Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up.

+ Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals.

+ Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.

+ Process apostilles and document authentications and legalizations.

+ Responsible for reviewing deliverables and invoices prior to sending to clients.

+ Assist with initial client account set up and maintenance.

+ Educate and promote additional services such as Registered Agent Services, transactional services, Federal Employer Identification Number (FEIN) services, corporate kits and supplies, business license renewals, and annual report services (ARS).

+ Assist clients with queries regarding online accounts, tools, and services.

+ Create and maintain filing fees/requirements reference charts.

+ Assist with answering phone calls and routing to the appropriate department.

+ Any other duties of similar or lesser nature as required.

**You're a Great Fit if You Have:**

+ High school diploma or equivalent required.

+ Preferred Education: Bachelor’s degree

+ Minimum: 2+ years of experience in corporate services/registered agent industry.

+ A positive team player.

+ Ability to multi multi-task and possess a strong attention to detail.

+ Advanced Communication: Highly effective in both verbal and written exchanges. Be able to effectively communicate with colleagues and clients.

+ Customer Insight: Deep understanding of customer behavior and needs.

+ Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.

+ Analytical Skills: Strong ability to analyze data and provide actionable insights.

+ Process Improvement: Skilled in optimizing customer service operations.

+ Industry Knowledge: Knowledge of most corporate services and filings.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

**Additional Information:**

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.**

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Job Description:**

**Job Summary**

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

**Job Responsibilities**

+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

**About Walgreens**

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com .

**Job ID:** 1625240BR

**Title:** Call Center Representative -Pharmacy Technician -Onsite Chandler, AZ

**Company Indicator:** Walgreens

**Employment Type:**

**Job Function:** Customer Contact Center

**Full Store Address:** 2225 S PRICE RD,CHANDLER,AZ 85286

**Full District Office Address:** 2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

**External Basic Qualifications:**

+ High School Diploma or GED.

+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on line).

+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

+ Communicate effectively in writing and verbally.

+ 18 years of age or older.

**Preferred Qualifications:**

+ At least one year of pharmacy technician experience in a retail or call center environment.

+ At least 18 months experience as a pharmacy technician with a certificate/registration by state asgranted by the state Board of Pharmacy or nationally recognized certification agency.

+ Experience providing customer service to internal and external customers, including meeting qualitystandards for services, and evaluation of customer satisfaction.

+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formattingdocuments).

+ Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.

\#VHDEI

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