Customer Service Representatives

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

Responsibilities

+ Cultivates strong relationships with clients and internal and external partners to deliver quality service

+ Proactively identifies opportunities to enhance clients' service experience

+ Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures

+ Identifies and implements opportunities for process improvements

+ Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

+ Serves as a mentor for less experienced teammates

+ Documents all interactions and uses the information to improve service

Qualifications

+ Bachelor's Degree - Preferred

+ Professionalism - Required

+ Communication - Required

+ Empathy - Required

+ Interpersonal Communications - Required

+ Writing - Required

+ Time Management - Required

+ Multitasking - Required

+ Self-Motivation - Required

+ Detail Oriented - Required

+ Problem Solving - Required

+ Organizational Skills - Required

+ Customer Inquiries - Required

+ Customer Support - Required

+ Customer Service - Required

+ Willingness To Learn - Required

+ Prioritization - Required

+ Inbound Calls - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $24.23 - $26.66 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

+ Act with uncompromising integrity.

+ Provide outstanding service and build trusted relationships.

+ Drive innovation in our products and services and continually improve our processes.

+ Work in partnership and support each other.

+ Be personally accountable and deliver on commitments.

+ Treat each other with respect and dignity.

What's in it for you?

+ We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

+ We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

+ We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

+ We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

+ We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

We anticipate the application window for this opening will close on - 15 Aug 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**

**Careers that Change Lives**

Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

**A Day in the Life**

The Surgical Account Manager will be responsible for driving surgeon demand across the full Surgical COT portfolio, including Stapling, Energy, Suture, Electrosurgery, Situate, and Access & Instrumentation. This role focuses on developing and executing strategic sales plans, identifying practice trends, and cultivating key customer relationships to drive market growth and adoption. The ideal candidate will work closely with clinical and administrative stakeholders to expand business opportunities, execute business reviews, and contribute to regional and national conversion efforts.

**Territory:** Phoenix, AZ

**Commercial (Onsite)**

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 25%-50% amount of travel outside the territory, presenting opportunities for broader engagement.

**Job Responsibilities:**

+ Serve as the main point of contact across MDT account teams, including District Managers (DM), Sales Area Directors (SAD), Sales Operations Specialists (SOS), and teams specializing in GYN and Hernia portfolios.

+ Lead the creation and execution of account-level contractual strategies.

+ Optimize contracts and drive category expansion across Surgical.

+ Own and execute quarterly Customer Business Reviews to evaluate performance and identify growth opportunities.

+ Develop and maintain strong relationships with key economic and clinical stakeholders.

+ Drive adoption and utilization of all Surgical Center of Technology (COT) products, including:

+ Stapling

+ Energy

+ Wound Closure

+ Electrosurgery

+ Situate

+ Access & Instrumentation (A&I)

+ Cultivate and strengthen relationships with field distribution partners.

+ Maximize partnership programs and leverage account intelligence to increase market share.

**Key Performance Metrics:**

+ Achieve/exceed disposable quota (strategic & core).

+ Achieve/exceed hardware quota.

+ Expand contract categories.

+ Improve opportunity management and forecasting accuracy.

**Must Have: Minimum Requirements**

+ Bachelor’s degree

+ Minimum of 2 years of sales experience

+ Field-based role that requires 50% travel within the territory

**Nice to Have**

+ Proven track record in sales within the medical device or healthcare industry, preferably in the surgical or related fields.

+ Strong understanding of clinical environments and the ability to communicate complex product information to diverse stakeholders.

+ Experience in building and managing key customer relationships with decision-makers in both clinical and administrative roles.

+ Ability to analyze business trends and use insights to develop actionable strategies.

+ Excellent organizational and time-management skills.

+ Strong communication and interpersonal skills.

+ Ability to work independently and collaboratively within a team environment.

+ Proficiency with CRM software (e.g., SF.com) and Microsoft Office Suite.

**Physical Job Requirements**

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is regularly required to be independently mobile.

+ The employee is also required to interact with a computer and communicate with peers and co-workers via a variety of media including telephone, email, instant message and in-person

Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

\#surgicalsales

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

**Benefits & Compensation**

**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$75,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page\_name=signon&co\_num=30601&co\_affid=medtronic)

**About Medtronic**

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (https://www.medtronic.com/content/dam/medtronic-wide/public/united-states/employee-support-services/careers/la-county-legal-notice.pdf) a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will…

+ **Build** a better future, amplifying your impact on the causes that matter to you and the world

+ **Grow** a career reflective of your passion and abilities

+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

**Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

For updates on job applications, please go to the candidate login page and sign in to check your application status.

If you need assistance completing your application please email AskHR@medtronic.com

To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As an Account Manager I in JPMorgan Chase, you will directly manage a group of Specialists and/or Analysts who are responsible for engaging with our customers to offer options that provide appropriate solutions and/or processing the work associated with this function. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. And, you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

**Job responsibilities**

+ Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.

+ Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

+ Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.

+ Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.

+ Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

+ Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

**Required qualifications, capabilities, and skills**

+ Bilingual in English/Spanish REQUIRED

+ Minimum 3 years of experience in customer service or in the function being managed

+ Verbal and written communication skills

+ Influencing skills

+ Change management skills

+ Prioritization skills

+ Data analysis skills

+ High School diploma/GED required

**Preferred qualifications, capabilities, and skills**

+ Previous financial industry experience

+ People management experience

+ 2 years of experience in a call center environment, for call center roles

**Work schedule**

Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**Job Overview:**

Line Management responsibilities for direct reports, managing the accounting activities within the Avacare site network. To ensure timely and accurate accounting and reports in accordance with IQVIA Finance Standard Operating Procedures (SOPs), US Generally Accepted Accounting Principles (GAAP), Sarbanes Oxley rules as well as local GAAP and tax rules for the department or division.

**Essential Functions:**

• Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration.

• Manage staff by assigning them with their responsibilities when necessary, by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.

• May participate in the selection and on-boarding process for new staff by conducting candidate review and participating in the interview process. Ensure staff have the appropriate materials, systems’ access and training to complete job responsibilities.

• Introduce and lead changes in internal business process and serve as an expert resource to internal and external management at all levels.

• Supervise and participate in the preparation of various financial statements and reports.

• Direct the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, operating expenses, and insurance records.

• Coordinate the preparation of external audit materials and external financial reporting.

• Develop financial reports outlining the Company’s position in areas of income, expense, taxes and utilization based on past, present and future operations.

• Participate in the review and monitoring of client invoices, contract budgets and actual time spent on projects.

• Perform other duties as assigned.

**Qualifications:**

• 7 years’ experience in accounting, may be part CPA (or equivalent) qualified or studying preferred

• Previous line management experience Req Or

• Equivalent combination of education, training and experience. Req

• Strong technical accounting skills.

• Knowledge of Microsoft Office applications.

• Strong analytical and numeracy skills.

• Experience with site networks preferred

• Ability to identify financial issues, develop and execute mitigating actions.

• Effective verbal and written communication skills.

• Strong influencing skills.

• Management of others.

• Ability to prioritize and coordinate multiple work requirements to meet deadlines.

• Ability to establish and maintain effective working relationships with co-workers, managers and clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $68,800.00 - $172,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

Job Title:

Technical Support / Customer Service Representative-Remote (Night Shift)

Job Description

**JOB DESCRIPTION**

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

**A NEW CAREER POWERED BY YOU**

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Happiest Employees** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Technical Support / Customer Service Representative working from home, you will:

+ Provide inbound customer support using a call flow guide

+ Resolve technical issues related to hardware, software, and client products

+ Track, document, and retrieve information in databases

+ Be an amazing problem-solver

+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred

+ Offer additional products and/or services

+ Deliver expert customer experiences…with a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

+ Strong focus on building customer relationships

+ 1+ year of customer service experience

+ The ability to work an evening or overnight schedule

+ Technical support experience preferred

+ A high school diploma or GED

+ A quiet, distraction-free environment to work from in your home

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Strong problem-solving skills with the ability to ask probing questions to come to a resolution

+ Strong computer navigation skills and PC knowledge

+ A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

+ High Speed internet (no wireless/hotspots or satellite) and a smartphone

+ Must reside in the United States and have a valid U.S. address for residence

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

+ The base salary for this position is $20.17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

+ DailyPay enrollment option to access pay "early," when you want it

+ Paid training and performance-based incentives

+ Lucrative employee referral bonus opportunities

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Work-from-home convenience

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

+ Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service.

+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

+ Researches and analyzes customer service issues to provide information and solutions in a timely manner.

+ Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.

+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

+ Performs analysis of COD borrower data integrity situations identified by Customer.

+ Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.

+ Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.

+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.

+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.

+ Live agent support via camera guiding enrollee through workflow

+ Adaptable to ever changing requirements/workflows

+ Real-time trouble shooting, capturing screenshots and gathering data

+ Clear, concise communication skills.

+ Flexible work schedule night shifts – 6:30 p.m.EST to 3:30 a.m EST or 11:00 p.m. to 8:00 a.m.

+ Ability to navigate multiple screens/sessions via multiple enrollments

+ Experience with Microsoft Office Tools

**Minimum Qualifications**

+ High School Diploma or GED.

+ 2-5 years or related experience in Customer Service or public relations.

**Other Job Specific Skills**

+ Excellent customer service skills.

+ Ability to provide effective customer service and deal tactfully and courteously with the public.

+ Strong commitment to providing quality service.

+ Strong attention to detail and accuracy.

+ Ability to convey enthusiasm, energy and sincerity over the phone.

+ Exceptional problem solving and organizational skills.

+ Ability to foster a good working relationship and rapport with customers.

+ Ability to adapt to new processes or procedures.

+ Ability to interact effectively with others

+ Excellent written and verbal communication skills.

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

22.00 - 24.00

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Pay Rate: $65,520.00

**Why Join Allied Universal?**

+ **Career Growth:** Opportunities to advance within a global leader in security services

+ **Impactful Work:** Play a vital role in protecting people, property, and businesses

+ **Supportive Team:** Work with caring professionals dedicated to safety and excellence

**RESPONSIBILITIES:**

+ **Manage scheduling:** Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

+ **Lead and Develop Security Teams:** Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

+ **Enhance Client Relationships:** Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

+ **Handle Security Incidents and Emergencies:** Respond to escalated issues professionally, coordinating with clients and internal teams

+ **Direct Compliance and Security Operational Excellence:** Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

+ Experience in leading, developing, and retaining a dynamic team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

+ Proficiency in web-based applications and computer systems, including Microsoft Office

+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

+ Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ College degree in Business Administration or a law enforcement-related field

+ Law enforcement, military, and/or contract or proprietary security services, or facility management experience

+ American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

+ Previous payroll, billing, or scheduling experience

+ Aptitude with security systems: CCTV, access control, and badge administration

+ Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1413160

**Location:** United States-Arizona-Scottsdale

**Job Category:** Account Manager, Management

ADP is hiring an **Associate Account Manager** .

**This is not a sales position. This role focuses on servicing existing clients.**

+ _Are you ready_ _to join a_ _company offering_ _career advancement_ _opportunities throughout your career journey?_

+ _Do you want to join a company with_ _award-winning_ _training_ _and_ _world-class service guidelines_ _to help you achieve success,_ _growth, and continued learning?_

+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

+ **_Are you passionate about building lasting relationships and making a real impact on people’s lives?_**

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. **You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.**

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

**Are you ready to own a book of business and become a trusted advisor and advocate to our clients? In this role, your mission is to cultivate meaningful, long-term connections with clients helping them navigate their needs, guiding them through solutions, and being the person they rely on most.**

**To thrive in this role, you must be comfortable in a fast-paced, metrics-driven environment where structure and performance go hand in hand with connection and purpose. Every conversation matters and you know how to make it count. Whether over the phone or in writing, your communication is clear, professional, and easy for clients to act on. You’re someone who naturally builds trust, fosters loyalty, brings positive energy into every interaction, and has experience serving as a liaison with internal partners to ensure client needs are met.**

**We work hard to provide exceptional service to our clients, but we also believe in celebrating wins, sharing laughs, and building friendships that last. If you’re looking for more than just a job and want a career with purpose in a company that values inclusion, growth, and teamwork, ADP may be the place for you.**

**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the **_OneTen_** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI\_Videos

Ready to #MakeYourMark? **Apply now!**

**To learn more about Client Services at ADP** , watch here:
https://adp.careers/Client\_Services\_Videos

**WHAT YOU'LL DO:** _Responsibilities_

**What you can expect on a typical day:**

**Be a** **Trusted Advisor and Problem Solver.** You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

**Build Relationships.** You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

**Educate and Provide Recommendations.** You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_

+ You have at least **one year** of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply now!**

**Jobs.adp.com**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_

+ You have at least **one year** of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**

+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.

+ **Continuously learn** through ongoing training, development, and mentorship opportunities.

+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.

+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply today!**

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

ADP is hiring an Associate Account Manager - Channel Support.

This is an entry level, non-sales Hybrid role.

+ Are you ready to join a company offering career advancement opportunities throughout your career journey?

+ Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

+ Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:
https://adp.careers/Client\_Services\_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications

+ You have at least one year of experience in a customer service environment.

+ You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above OR

+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

+ Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

+ Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

+ Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

+ Continuously learn through ongoing training, development, and mentorship opportunities.

+ Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

+ Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

+ Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

+ Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

Preferred Qualifications:

1. HCM experience

2. Full Cycle payroll experience

3. Dedicated base/Account Manager experience

4. Relationship building experience

5. Long history with a company showing progression, while having a "dedicated" base role or with an HCM company

6. SHRM/CPP certifications

**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

CW7 Arizona is in search of a dynamic Strategic Account Manager to take our digital revenue initiatives to the next level. Our Broadcast and Digital Divisions are a part of one of the nation’s fastest growing organizations, and the largest local media company in the US. We are looking for a leader. This position is responsible for directing digital sales efforts for all digital marketing services both closing sales opportunities with Broadcast Account Executives and Sales Managers in the market.

The Strategic Account Manager will be an expert in local digital and cross platform sales, have a solid understanding of the local digital marketplace, and be knowledgeable about how to effectively package our digital assets to maximize our digital advertising and digital marketing services revenue. The successful candidate will identify key target accounts and partner with the Account Executives and Sales Managers, and with our local businesses and /or advertising agencies in a consultative, creative, challenger seller focused approach. You will be the digital subject matter expert on the team, working to find new business opportunities, and with the Nexstar Account Executives to provide innovative ideas in digital marketing solutions to help grow our client’s businesses. You will be responsible for growing new and existing digital revenue business, and updating the sales teams on new product rollouts, best practices, national sales contests, digital industry trends, and vertical specific initiatives in automotive, recruitment, healthcare, home services, legal, etc.

The ideal candidate will have a curiosity to understand client needs by conducting pre-meeting research and using tools provided to help develop a needs-based point of view. Your strong consultative sales skills will build relationships with our clients by listening and providing marketing expertise. You bring value to clients and will help to simplify their digital marketing spend by maximizing their digital footprint and help clients gain market-share.

We offer best-in-class digital & broadcast enterprise solutions including Audience Targeted Programmatic Display, Social Paid & Earned Marketing, Content Marketing Integration, our Owned & Operated websites & Apps, Integrated Sponsorships, SEM, SEO, SMM, Email Marketing, Episodic & Premium Video (OTT / CTV / ATV, Pre-roll, In-Stream, Live Stream, Mobile, App, etc.), Digital Audio, Mobile App & Geo-Fence, Creative Design / Execution and more. You will have a team of digital marketing product experts to support your business. At Nexstar, we craft custom marketing plans for each client.

+ Self-motivated, enthusiastic, driven digital marketing sales expert.

+ Develop and execute go-to-market sales strategies by verticals and by accounts, which result in exceeding revenue targets in Digital Revenue.

+ Drive digital revenue through our suite of audience extension and Core digital products.

+ Generate new business and growing select accounts to maximize digital revenue market-share.

+ Creative thinking, strategic, challenger sales approach.

+ Prepare and implement individual advertiser account strategy with revenue goals.

+ Reporting to the Director of Sales and partnering with the management teams regarding best practices and digital industry trends.

+ Work closely with Accounts Receivables to maintain current and collectible aging accounts.

+ Engaged by connecting daily with Account Executives & clients, assisting Account Executives in researching and uncovering client needs to present marketing ideas and solutions that result in monthly recurring revenue.

+ Attend sales calls with Account Executives by generating new digital sales revenue and grow digital business from existing broadcast and digital clients.

+ Establish, maintain, and grow meaningful client relationships, developing results driven marketing solutions across multiple platforms.

+ Be an effective educator and ambassador both internally and externally on digital benefits and trends and overseeing the Digital training and development of the Sales Team.

+ Meaningful contributor to sales team on digital marketing topics including best practices, industry trends, resources to assist with pre-sales call information gathering, developing marketing objectives and a point of view for the client’s needs and value driven resource for clients for digital marketing benefits.

+ Effective team player and sales closer.

+ Perform other duties as assigned.

Requirements & Skills :

+ Bachelor’s degree in marketing, Advertising or equivalent combination of education and work-related experience preferred.

+ Minimum 2 year of Sales Experience, preferable in Digital Marketing.

+ Current knowledge of digital ad technology, online ad serving, 3rd party research skills such as eMarketer, comScore and Google Analytics.

+ IAB and/or Google AdWords Certification a plus.

+ Automotive & database digital marketing sales experience is also a plus.

+ Proficiency in MS Office products required.

+ Experience with DFP / Google Ad Manager, Wide Orbit, Matrix, Strata, Simmons and Rentrak are a plus.

+ Fluency in English; with excellent communication skills, both verbal and written.

+ Occasional travel required; available to work extended hours if needed.

+ #LI-Onsite

Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms, including more than 310,000 hours of programming produced annually by its business units. Nexstar owns America’s largest local television broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 U.S. markets reaching 220 million people. Nexstar’s national television properties include The CW, America’s fifth major broadcast network, NewsNation, our national news network providing “News for All America,” popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company’s portfolio of digital assets, including its local TV station websites, The Hill and NewsNationNow.com, are collectively a Top 10 U.S. digital news and information property. For more information, please visit nexstar.tv.

EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.