Customs and Border Protection Officers

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

**Job Description**

As a Member Service Specialist, you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a **_seasonal position_** that can last 3-6+ months, though that is subject to change based on business needs.

**Position Requirements:**

+ Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). **No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)**

+ Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

+ Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

+ Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured

+ Must be available for a 6 to 8 week training class

**What Prime provides:**

+ All equipment is provided and shipped directly to your place of residence

+ Highly structured work environment

+ Transferable skills within Prime or within the healthcare field

+ Opportunities to grow your career within Prime

+ Medical, dental, and vision insurance, paid time off, 401k match, and more

+ 40-hour work week (potential overtime)

**Job Responsibilities**

+ Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

+ Other duties as assigned

**Required Minimum Qualifications**

+ High School Diploma or GED is required

+ 1 year of customer service experience

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

**Additional Qualifications**

+ Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

+ Strong PC Skills with ability to navigate multiple software systems simultaneously

+ Strong communication skills with focus on professional demeanor and empathy

+ Ability to multitask

+ Detail oriented

**Preferred Qualifications**

+ Call center experience

+ Call center experience in the Healthcare industry

+ Work from home (remote) experience

+ Fluency in Spanish

**Minimum Physical Job Requirements**

+ Ability to sit 6 or more hours per day

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Ability to work a flexible schedule including evenings, weekends, holidays, overtime

+ Ability to work with a set, pre-determined break and lunch schedule

**Reporting Structure**

+ Reports to Supervisor in the Contact Center

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

**Job Description**

As a Member Service Specialist, you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a **_seasonal position_** that can last 3-6+ months, though that is subject to change based on business needs.

**Position Requirements:**

+ Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). **No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)**

+ Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

+ Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

+ Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured

+ Must be available for a 6 to 8 week training class

**What Prime provides:**

+ All equipment is provided and shipped directly to your place of residence

+ Highly structured work environment

+ Transferable skills within Prime or within the healthcare field

+ Opportunities to grow your career within Prime

+ Medical, dental, and vision insurance, paid time off, 401k match, and more

+ 40-hour work week (potential overtime)

**Job Responsibilities**

+ Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

+ Other duties as assigned

**Required Minimum Qualifications**

+ High School Diploma or GED is required

+ 1 year of customer service experience

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

**Additional Qualifications**

+ Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

+ Strong PC Skills with ability to navigate multiple software systems simultaneously

+ Strong communication skills with focus on professional demeanor and empathy

+ Ability to multitask

+ Detail oriented

**Preferred Qualifications**

+ Call center experience

+ Call center experience in the Healthcare industry

+ Work from home (remote) experience

+ Fluency in Spanish

**Minimum Physical Job Requirements**

+ Ability to sit 6 or more hours per day

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Ability to work a flexible schedule including evenings, weekends, holidays, overtime

+ Ability to work with a set, pre-determined break and lunch schedule

**Reporting Structure**

+ Reports to Supervisor in the Contact Center

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch manager within PNC's Retail organization, you will be based in Phoenix, AZ. Bilingual Spanish Required.

**Job Description**

+ Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.

+ Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.

+ Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

+ Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

+ Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

+ **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.

+ **Live the Values** - Role models our values with transparency and courage.

+ **Enable Change** - Takes action to drive change and innovation that will transform our business.

+ **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

+ **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

+ To learn more about this and other opportunities on our team.Watch this video. (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/Retail\_Banking.mp4)

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented

**Competencies**

Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management

**Work Experience**

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

**Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**

Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported?

We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference!

The **Contact Center Agent** is responsible for answering inbound calls to support hurricane disaster relief needs.

**Operation Hours:** 8 am - 8 pm EST Monday-Friday

$16.50 bilingual + $5.09 HW$

**Technical Equipment and Remote Office Requirements:**

1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.** **Take a Screenshot:** **After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details.** **Screenshot must be uploaded under your profile.**

2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

3. Private and secure workspace within your home. Away from noise and distractions.

4. Computer equipment, monitor, and headset provided.

**Essential Duties and Responsibilities:**

+ Serve as a direct point of contact for individuals registering for disaster assistance.

+ Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals.

+ Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.

+ Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.

+ Escalate dissatisfied callers to proper channels.

+ Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

+ Enter information into Windows-based computer database as required, while following instructions and/or referrals.

**Education and/or Work Experience Requirements:**

+ High School Diploma or equivalent required

+ Must be a U.S. Citizen

+ Bilingual (English and Spanish)

+ Must have at least 6 months of customer service-related experience

+ Basic knowledge Microsoft Office Suite

+ Must have high-speed internet connection

**Physical Requirements:**

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._

**Background Investigation Required**

**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**

You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As an Account Manager I in JPMorgan Chase, you will directly manage a group of Specialists and/or Analysts who are responsible for engaging with our customers to offer options that provide appropriate solutions and/or processing the work associated with this function. You will also be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, and managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and control guidelines within complex functions and processes, which will involve higher level decision making and empowerments. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. And, you will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

**Job responsibilities**

+ Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.

+ Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

+ Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.

+ Ensure team's adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.

+ Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

+ Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation.

**Required qualifications, capabilities, and skills**

+ Bilingual in English/Spanish REQUIRED

+ Minimum 3 years of experience in customer service or in the function being managed

+ Verbal and written communication skills

+ Influencing skills

+ Change management skills

+ Prioritization skills

+ Data analysis skills

+ High School diploma/GED required

**Preferred qualifications, capabilities, and skills**

+ Previous financial industry experience

+ People management experience

+ 2 years of experience in a call center environment, for call center roles

**Work schedule**

Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Centralized Lending Specialist - Bilingual Spanish Team - Chandler, AZ

Chandler, Arizona

**To proceed with your application, you must be at least 18 years of age.**

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**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

**Responsibilities:**

+ Provides exceptional client care

+ Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution

+ Utilizes multiple technology systems to assist customers and referral partners

+ Leverages defined lending processes and policies to meet guidelines and manage risks

+ Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process

+ Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

**Required Qualifications:**

+ Has 1+ year of home loan origination and mortgage experience

+ Bilingual – Spanish Required

+ Has a strongrelationship-deepeningand client care mentality

+ Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.

+ Has an ability to assess client needs and suggest/promote alternative products or services

+ Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies

+ Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process

+ Has an ability to work under pressure during high volumes

+ Has an ability to build and maintain positive rapport with service partners.

+ Can prioritize multiple competing tasks.

+ Has adaptability and is flexible to change.

+ Is a strong communicator, written, oral and non-verbal.

+ Demonstrates solid sales production over a sustained time frame.

+ Can be flexible to work weekends and/or extended hours as needed.

+ Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.

+ Has an ability to handle multiple lines of business and models to support changing business needs.

+ Independently works with other business partners to expedite post-sale issues or problem resolution

+ Has the ability to effectively balance performance, operational risk, and client relationship care.

+ Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

**Desired Qualifications:**

+ Has knowledge of loan products (Conventional, Jumbo and Government)

+ Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.

+ Familiarity with FHA and HUD guidelines.

+ Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.

+ The ability to analyze and comprehend complex financial data and provide financial alternatives.

+ Strong consultative skills including the ability to ask critical questions to identify opportunities

**Skills:**

+ Attention to Detail

+ Client Solutions Advisory

+ Customer and Client Focus

+ Oral Communications

+ Written Communications

+ Client Management

+ Loan Structuring

+ Pipeline Management

+ Problem Solving

+ Collaboration

+ Credit Documentation Requirements

+ Critical Thinking

+ Referral Identification

+ Referral Management

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr plus $1,000+ in potential bonuses!
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

Competitive Compensation:

• $19.16/hr base pay + 10% shift differential
• $1,000+ in bonus opportunities, including training completion and referrals*
• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team - Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

**Job Duties**

+ Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

+ Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

+ Removes barriers for member’s, escalating high impact member issues

+ Perform timely documentation in electronic medical record and provide daily audits and feedback

+ Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

+ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

+ Participate in special projects as assigned

+ Other duties as assigned

**JOB QUALIFICATIONS**

**Required Education**

+ High School Diploma or equivalency

**Required Experience/Knowledge/Skills/Abilities**

+ Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

+ Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

+ Strong phone and verbal communication skills along with active listening

+ Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

+ Problem solving skills

+ Attention to detail

+ Bilingual (English/Spanish).

**Preferred Education**

+ Associate’s degree or equivalent combination of education and experience

**Preferred Experience**

+ Customer Service/Call Center experience in health care or equivalent related

+ Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $31.71 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.